PLTFRM is operated by Modern Music Company LLC and its affiliate PLTFRMtech (together, “PLTFRM,” “we,” “us,” or “our”), a company organized in New Jersey, United States. This Privacy Policy explains how we collect, use, share, and protect personal information when you use:
“You” means anyone who uses the Services — listeners (free or paid), fans, artists, creators, brand partners, investors, and visitors. By using the Services, you acknowledge the practices described here. If you do not agree, please do not use the Services.
This Policy works alongside our Terms of Service and any feature-specific notices. Where a separate agreement applies to you (artist, creator, or brand-partner agreement), that agreement controls if it conflicts with this Policy.
To run the Services, we collect information — there is no honest way to operate accounts, listening history, Listener Scores, Fan Levels, payments, bookings, and recommendations without it. What sets us apart is what we don’t do:
We may create aggregated or de-identified information and use it for any lawful purpose.
What advertisers receive: reach and aggregated, de-identified performance results (impressions, engagement) — not your name, contact info, device identifiers, or cross-app browsing history.
No cross-app tracking. We do not track you across other companies’ apps/websites for advertising, and we do not sell or “share” your personal information for cross-context behavioral advertising under U.S. state privacy laws.
Your ad experience. Free accounts see ads across the Services. Paid members get ad-free discovery, though ads may still appear on radio, live, and certain micro-placements. You can influence recommendations through your in-app settings and listening choices.
We do not sell your personal information. We share only:
On the website we use cookies; in the app we use SDKs and device/installation identifiers — to keep you signed in, remember preferences, secure the Services, and understand usage. Categories: strictly necessary, functional, and analytics/performance. We use these first-party — not to build cross-company advertising profiles.
Your controls: browser settings, our cookie banner/preference center (where offered), and device-level tracking permissions (§16). We honor the Global Privacy Control (GPC) where required by law.
We keep personal information while your account is active and as needed to provide the Services, then only as long as necessary to meet the purposes in this Policy; comply with legal, tax, accounting, and recordkeeping obligations; resolve disputes; and enforce agreements. When no longer needed, we delete or de-identify it. Aggregated/de-identified data may be retained indefinitely.
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitoring. No method is completely secure. Keep your credentials confidential. We will notify you and authorities of qualifying security incidents as required by law.
PLTFRM is operated from the United States; we and our providers may process and store information in the U.S. and other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses and the UK Addendum). Request a copy via §18.
Depending on where you live, you may have the right to access, correct, delete, export (portability), opt out of certain processing, and withdraw consent. Exercise many of these in your account settings or by contacting us (§18). We will not discriminate against you for exercising your rights.
Deleting your account and data. Permanently delete your account and associated personal information anytime in the app (Settings → Account → Delete Account) or on the website, or by emailing support@pltfrm.art. We delete or de-identify your information except where law requires or permits retention.
California residents may know what we collect and how we use/disclose it; request access, correction, and deletion; and opt out of “sale”/“sharing” and limit use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics.
Categories collected (CCPA):
| Category | Examples |
|---|---|
| Identifiers | Name, username, email, phone, IP, device/account identifiers |
| Customer records | Billing/transaction details, shipping info |
| Commercial information | Memberships, purchases, bookings, merch orders |
| Internet/network activity | Listening history, usage, interactions, log/analytics data |
| Approximate geolocation | City/region from IP |
| Audio & user content | Comments, messages, submissions, support correspondence |
| Profile/inferences | Preferences and recommendations from your PLTFRM activity |
| Professional info (artists/partners) | Business, catalog, payout, tax details |
Collected for the purposes in §4; disclosed to service providers per §7. Submit requests via settings or support@pltfrm.art. We verify requests, accept authorized agents, and honor GPC where applicable.
Residents of states with comprehensive privacy laws (VA, CO, CT, UT, TX, OR, and others) have similar rights to access, correct, delete, and obtain a portable copy, and to opt out of targeted advertising, sale, and certain profiling — and to appeal a decision by contacting us.
EEA/UK users have the 12.1 rights plus the right to object to or restrict certain processing and to lodge a complaint with a data-protection authority; consent is withdrawable anytime.
The Services are not directed to children under 17, and we do not knowingly collect personal information from anyone under 17. You must be at least 17 years old to create an account or use the Services. If you believe someone under 17 provided information, contact support@pltfrm.art and we will delete it.
With permission, we send push notifications (toggle in device settings). We send necessary transactional emails (receipts, security alerts). Marketing messages are optional (unsubscribe link or in-app preferences); we may still send important service/legal notices.
The Services may link to or integrate with third parties (social platforms, merchants, payment providers, artist links). We are not responsible for their privacy practices; review their policies before sharing information.
Your app use is also subject to Apple/Google policies:
Our App Store privacy disclosures (App Privacy “nutrition label”) are kept consistent with this Policy.
We may update this Policy; we will revise the “Last Updated” date and, for material changes, provide additional notice (in-app or email). Continued use after an update means you acknowledge the revised Policy.
We respond within the timeframe required by applicable law.